1. General

• These Terms and Conditions apply to all cakes, desserts and related products supplied by Misa’s Patisserie.

• By confirming an order and making the required payment, the client confirms that they have reviewed and accepted these Terms and Conditions together with the details contained in the quotation and confirmation email.

• The quotation, confirmation email, agreed design description and these Terms and Conditions collectively form the agreement between Misa’s Patisserie and the client.

• Any amendment to these Terms and Conditions will apply only to orders placed after the amended version is published. Changes will not retrospectively alter an order that has already been confirmed.

 

2. Enquiries and Quotations

• New cake enquiries must be submitted through the enquiry form on our website. General questions may be sent to hello@misa-patisserie.com. Clients with an existing enquiry or confirmed booking should reply to the relevant email thread so that all order information remains together.

• A quotation will be prepared based on the information supplied by the client, including the event date, cake size, flavour, design direction, decorative details, collection or delivery requirements and any disclosed dietary information.

• We may be unable to prepare an accurate quotation where the required information is incomplete, unclear or contradictory.

• Quotations are valid only until the payment deadline stated in the quotation email. Submitting an enquiry, discussing a design or receiving a quotation does not reserve a date or production slot.

• Prices may change without prior notice. Any price change will not affect an order that has already been confirmed, unless the client subsequently requests a change to the order.

 

3. Order Confirmation and Payment

• Standard celebration cake orders require full payment to confirm the booking.

• An order is only confirmed once the required payment has been received and cleared in our account. Screenshots, payment confirmations, remittance notices or transfer receipts do not constitute cleared payment and will not reserve a date.

• Until the required payment has cleared, Misa’s Patisserie may offer the date to another client on a first-come, first-served basis.

• Payment may be made using the methods offered in the quotation email. The client is responsible for any payment-provider, banking, currency-conversion or international-transfer charges and must ensure that Misa’s Patisserie receives the full invoiced amount.

• If the amount received is lower than the invoiced amount because of transaction or transfer fees, the outstanding balance must be paid before the order is confirmed.

• By making payment, the client confirms that the order details are correct and that they accept the quotation, agreed design description and these Terms and Conditions.

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4. Wedding and Multi-Tier Cake Payments

• Full payment is normally required for wedding and multi-tier cake orders.

• An instalment arrangement may be offered for a multiple-tier wedding cake booked approximately 4–6 months in advance. Where instalments are agreed, the first payment secures the booking and the remaining balance must be received and cleared no later than one month before the event date.

• Instalment arrangements are offered at the discretion of Misa’s Patisserie and must be confirmed in writing. They are not normally available for single-tier wedding cakes or orders placed within a shorter timeframe.

• If an agreed instalment is not received by its payment deadline, Misa’s Patisserie may treat the booking as cancelled by the client and apply the relevant cancellation terms.

• Delivery arrangements and third-party courier bookings are not confirmed until the relevant delivery charge has been paid.

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5. Client Information and Order Details

• The client is responsible for providing complete and accurate information, including the event date, collection or delivery details, contact information, cake size, flavour, design requirements, cake message, dietary requirements and allergy information.

• The client must review the quotation and confirmation email carefully and notify Misa’s Patisserie immediately if any information is incorrect or missing.

• Misa’s Patisserie will create the order according to the written details confirmed by email. Reference images, social-media messages, telephone conversations and earlier discussions will not override the final written confirmation.

• Where information provided by the client is unclear, incomplete or contradictory, production may be delayed until written clarification is received. Misa’s Patisserie will not be responsible for an error resulting directly from incorrect information that the client supplied and subsequently confirmed in writing.

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6. Changes to Confirmed Orders

• Any request to change a confirmed order must be made by replying to the existing email thread.

• Changes to the design, size, flavour, structure, cake message, collection time, delivery address or other order details are subject to availability and must be approved in writing by Misa’s Patisserie.

• Change requests should be submitted at least seven days before the agreed collection or delivery date. Wedding and multi-tier cake changes should be requested as early as possible and may not be possible within eight weeks of the event.

• Approved changes may incur an additional design, ingredient, administration, structural or delivery charge. Any additional amount must be paid before the change is confirmed.

• Misa’s Patisserie is not required to accept a change that would affect production capacity, food safety, structural stability, ingredient availability or the studio’s ability to complete other confirmed orders.

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7. Original Design and No-Replica Policy

• Misa’s Patisserie creates bespoke, original cake designs and does not replicate or recreate another creator’s work. This applies to cakes created by other cake artists as well as designs generated using AI.

• Reference images are accepted for inspiration only and may be used to communicate a preferred colour palette, general style, theme or individual key elements.

• Misa’s Patisserie will not reproduce another design’s complete composition, proportions, structure, piping patterns or decoration placement. The finished cake will be an original interpretation created in Misa’s own design language.

• By confirming an order, the client acknowledges that the finished cake will not be an identical copy of any reference image.

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8. Handmade Variations and Colour

• Every cake and decoration is individually handcrafted. Minor variations in colour, proportion, piping, texture, shape and decoration placement are an inherent part of handmade work and do not constitute a fault.

• Colours shown in photographs, digital mood boards or on different screens may vary because of lighting, photography and display settings. We will make reasonable efforts to follow the agreed colour direction, but an exact digital or photographic colour match cannot be guaranteed.

• Dark colours, metallic effects and pearlescent finishes may appear differently under different lighting conditions. Shimmering finishes may also make a colour appear lighter.

• Misa’s Patisserie may make minor technical adjustments where reasonably necessary for structural stability, ingredient availability, food safety or the overall balance of the design. We will contact the client before making any substantial change to the agreed design.

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9. Ingredients, Flavours and Allergens

• All cake flavours are selected from Misa’s Patisserie’s current set menu. We do not offer customised flavour combinations or ingredient substitutions unless expressly agreed in writing.

• We do not currently offer vegan, egg-free, dairy-free, lactose-free, gluten-free or sugar-free cakes.

• Our kitchen handles nuts, gluten, dairy, eggs and other allergens and cannot guarantee an allergen-free environment. Clients must disclose all allergies and dietary requirements before confirming an order.

• Misa’s Patisserie will provide ingredient or allergen information where reasonably required, but the client is responsible for passing this information to all people who may consume the cake.

• All cakes are vegetarian and made without gelatine.

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10. Flowers, Decorations and Non-Edible Components

• Misa’s Patisserie does not supply or place fresh or artificial flowers on its cakes. Buttercream flowers may be created as part of the agreed design.

• If a client, florist, venue or other third party adds flowers or decorations after collection or delivery, this is done independently and at the client’s own risk. Misa’s Patisserie is not responsible for contamination, allergens, physical damage or changes to the cake caused by items added by another person after handover.

• Some designs may require food-safe structural supports or other non-edible components, including dowels, internal boards, wires, ribbons or small supports within sculptural decorations. These will be identified where relevant and must be removed before serving or consumption.

• The client is responsible for informing the person cutting and serving the cake about any non-edible components.

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11. Cancellations and Change-of-Mind Rights

• As our cakes are perishable and made to the client’s specification, the standard 14-day change-of-mind cancellation right that applies to many online purchases does not normally apply.

• This does not affect the client’s statutory rights where a product is faulty, unsafe, not of satisfactory quality or materially not as described.

Standard celebration cakes

• Where a standard celebration cake is cancelled more than 14 days before the agreed collection or delivery date, the client may be eligible for a refund, less any non-recoverable costs already incurred.

• Where cancellation is received between 7 and 14 days before the agreed date, the client may be eligible for a refund of up to 50% of the amount paid.

• Orders cancelled fewer than seven days before the agreed date are non-refundable because production capacity has been reserved and ingredients, preparations or decorations may already have been purchased or completed.

Wedding and multi-tier cakes​

• For wedding cakes and multi-tier cakes, full payment must be received and cleared at least 8 weeks before the event date.

• The booking, production slot, delivery arrangement and event date are only confirmed once payment has been received.

• Cancellations made more than 8 weeks before the event date may be eligible for a refund, excluding any non-refundable costs already incurred, including but not limited to design work, administration time, ordered supplies, structural materials, custom decorations, edible prints, courier arrangements, or any third-party costs.

• Cancellations made within 8 weeks of the event date are non-refundable.

• Any changes requested after the order has been confirmed are subject to our approval and may incur additional charges.

• Major changes to the cake design, size, structure, delivery address, or delivery time may not be possible once the order has been confirmed, especially within 8 weeks of the event date.

• Delivery fees charged by a third-party courier may be non-refundable once the courier has been booked or paid.

 

12. Cancellation or Changes by Misa’s Patisserie

• In the unlikely event that Misa’s Patisserie is unable to complete an order because of illness, emergency, equipment failure, supply disruption or another circumstance outside our reasonable control, we will contact the client as soon as reasonably possible.

• Depending on the circumstances, we may offer a reasonable adjustment, an alternative collection or delivery arrangement, a revised date or a refund for the part of the order that cannot be supplied.

• Misa’s Patisserie is not responsible for losses caused by circumstances outside our reasonable control, but this does not exclude liability that cannot lawfully be excluded.

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13. Collection and Late Collection

• Collection is available from our studio in Blackheath, SE3 by confirmed appointment only. The full collection address and appointment time will be provided after the order has been confirmed.

• The client or their representative must arrive at the agreed collection time. A grace period of up to 30 minutes is allowed. After this period, a late fee of £10 may be charged for each additional 30-minute period.

• Clients who expect to be delayed must contact us as soon as possible using the urgent contact details provided in the confirmation email. A later collection time cannot be guaranteed.

• If a cake is not collected within three hours of the agreed appointment and no alternative arrangement has been approved, collection may need to be rescheduled subject to availability and additional charges.

• Payments will not be refunded where the cake has been completed but the client fails to collect it as arranged.

• The client or their representative should inspect the cake at collection. Misa’s Patisserie photographs each completed cake before handover.

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14. Delivery

• Delivery within London may be arranged through a third-party courier for an additional charge. The delivery fee is based on the full address, requested date and time, distance and courier availability.

• Delivery estimates or preferred windows are not guarantees of an exact arrival time. Delays may occur because of traffic, weather, courier availability, road closures, venue access or other circumstances outside our reasonable control.

• The client must provide an accurate delivery address, postcode, recipient name and contact number. Additional courier charges caused by incorrect or incomplete information, restricted access, waiting time or a failed delivery attempt are the client’s responsibility.

• The client or an authorised representative must be available to receive the cake. The cake should be inspected upon delivery where reasonably possible.

• Misa’s Patisserie photographs each completed cake before it is released for delivery.

• Where the client independently books their own courier, that courier acts as the client’s representative. Responsibility for transportation transfers to the client once the cake has been handed to their chosen courier. Misa’s Patisserie is not responsible for damage, delay, loss or temperature exposure occurring during transportation arranged independently by the client.

 

15. Transportation After Handover

• Cakes must be transported on a flat, stable surface in a suitably cool vehicle. They should not be placed on a passenger seat, held on a person’s lap or transported in a warm vehicle without adequate temperature control.

• Once the cake has been collected by the client, their representative or their independently arranged courier, the client is responsible for its transportation, handling and temperature control.

• Misa’s Patisserie is not responsible for damage caused after handover by sudden movement, unsuitable transport, heat exposure, incorrect handling or failure to follow the provided instructions.

 

16. Storage and Consumption

• Cakes must be refrigerated after collection or delivery and kept away from direct sunlight, heat and strong odours.

• The client must follow any storage, serving and handling instructions provided with the order. Responsibility for correct storage and safe consumption transfers to the client upon collection or delivery.

• Cakes should be consumed within three days, with the collection or delivery date counted as Day 1. The cake should not be consumed after Day 3.

• Misa’s Patisserie is not responsible for deterioration, melting, structural damage or food-safety issues caused by improper storage or handling after handover.

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17. Complaints and Product Issues

• Any concern about the cake should be reported to Misa’s Patisserie as soon as possible and, where reasonably practicable, within two hours of collection or delivery.

• The client should provide clear photographs showing the issue and retain the cake, packaging and relevant decorations so that the concern can be assessed. Because cakes are perishable, consuming or disposing of the cake before allowing us a reasonable opportunity to inspect the reported problem may limit our ability to investigate.

• Minor handmade variations in colour, texture, piping, proportion or decoration placement do not constitute a fault where the cake remains consistent with the agreed written design.

• Where a cake is faulty, unsafe or materially different from the confirmed order, we will review the available evidence and provide an appropriate remedy in accordance with the client’s statutory rights. Depending on the circumstances and timing, this may include correction, replacement, a price reduction or a full or partial refund.

• The requirement to report an issue promptly does not remove or restrict any statutory rights that cannot legally be excluded.

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18. Liability

• Misa’s Patisserie is responsible for losses that are a foreseeable result of our breach of the agreement or our failure to use reasonable care and skill.

• We are not responsible for losses caused by incorrect information supplied by the client, failure to follow storage or transportation instructions, decorations added by another person, transportation arranged independently by the client or circumstances outside our reasonable control.

• Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

• Nothing in these Terms and Conditions affects the client’s statutory consumer rights.

 

19. Governing Law

• These Terms and Conditions and any agreement between Misa’s Patisserie and the client are governed by the laws of England and Wales.

• Any dispute will be subject to the jurisdiction of the courts of England and Wales, without affecting any mandatory consumer rights that may apply.

 

20. Contact

Questions concerning an existing order must be sent by replying to the relevant email thread.

General questions about these Terms and Conditions may be sent to:

Misa’s Patisserie
hello@misa-patisserie.com